Job Descriptions

• Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases
• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements
• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
• Develop and implement maintenance procedures, monitor systems, gather system statistics, and troubleshoot reported errors and alarms
• Ensure deadline and budget requirements are met
• Stay up-to-date with current technologies and technical developments
• Bridging from Project to Business as Usual (BAU)
• Create and maintain User-centric Knowledge Base (KB)
• Cascade and train Support team on the updated KB

Job Requirements

• Bachelor's degree in computer science or information technology, or equivalent experience
• 4-6 years experience working with information technologies and systems analysis
• Strong computer, hardware, software, and analytical skills
• Strong understanding and knowledge of the principles and practices associated with database maintenance and administrationF
• Experience installing, configuring, documenting, testing, training, and implementing new applications and systems
• Working knowledge of a wide variety of programming languages
• A good problem-solving attitude
• High-level written and verbal communication english skills
• Ability to work under pressure and to tight deadlines

If you meet the requirements and up to the challenge, please send your complete application (application letter, resume, expected salary, and any related supporting documents), Please send your complete resume to info@faasri.com

Responsibilities:

• Possessing specialist knowledge of operating systems, devices, applications and software
• Log, manage, and own cases through resolution and assist with root cause analysis, identify fix and preventative measures. Ensure all cases are updated on a regular basis and clients are advised of status in adherence to service level agreements.
• Support information of identification and escalation regarding application problem and operational issue
• Handle daily tickets and complaints
• Perform all tasks in accordance with all policies and procedures

Qualifications:

• Bachelor's degree in Information Systems, or equivalent
• At least 1 year of working experience in Help Desk and/or application support
• Good knowledge and familiar with: Operating System, Windows & MS Office
• Can learn quickly for new applications / systems
• Excellent written and verbal communication skills to interact with both internal partners and external clients at all levels High-level written and verbal communication english skills
• Ability to assess complex processes and deliver practical solutions

If you feel that you can meet the qualification and up to the challenge, please send your complete application (application letter, resume, expected salary, and any related supporting documents), Please send your complete resume to info@faasri.com