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Seat Manage Service


PT Faasri Utama Sakti provide Seat Manage Service consisting as the following services:

  • Project Management
  • Deployment Services
  • Service Desk and Technical Support
  • Break Fix Services
  • Back up Unit
  • Asset Management Services

Project Management

We have a qualified and trained Project Manager to represent the PT Faasri Utama Sakti on matters related to conduct, responsible & delivery of the services for day-to-day management.

Service Desk and Technical Support

PT Faasri Utama Sakti provides Service Desk as a single point of contact for IT users to get help or request services such as installation of hardware and software, new access to network or applications, a solution to problems, etc. Service Desk logs the call and attempts to solve the call on the spot, otherwise escalates the call to technical support.

Technical Support personnel is 2nd layer support that will troubleshoot the problem unresolved by the Service Desk.

PT Faasri Utama Sakti also provides Self Service User Portal with Integrated Service Ticket Creation and Tracking Tools.

Deployment Services

  • Hardware Refresh
  • Imaging & Staging
  • User Data Migration
  • Delivery & Installation

Break Fix Services

PT Faasri Utama Sakti provides onsite problem diagnosis, labor, and the materials required to return the failing units to their original or equivalent state.

Back up Unit

In addition to break fix services, PT Faasri Utama Sakti also provide back up units in sites where Faasri personnel are present. The back up units will be stored securely and will be used only for back up purposes.

Asset Management Services

PT Faasri Utama Sakti provides a collection of hardware and software assets covered by the Managed Seat Service. The purpose of asset management and reporting is to provide an audit of the current and deployed hardware assets. Information like processor speeds, RAM sizes as well as software and application types are collected during the process.
PT Faasri Utama Sakti
Head Office

Jl. Raya Gading Indah no.8 Kav. A4 - A5 Kelapa Gading, Jakarta 14240, Indonesia

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